1You aren't charged until you approve a price

This is the whole shape of the policy. Almost every question below answers itself once you know that no money moves until you have approved a price.

2Canceling

Before the contractor is dispatched

Free. Email or call us and it's canceled. Nothing is charged and the saved card is released.

If a deposit was taken, it was charged when you approved the price, before anyone was dispatched. Tell us as soon as you know: we refund it, less the cost of any materials already bought for your job. The sooner you tell us, the more likely that is nothing.

Less than 24 hours before your window

Still free. Things come up. If it becomes a pattern we may ask for a deposit on future bookings.

If we cannot do the work when we arrive

Whether you send the crew away or something stops them working, a locked gate, a loose dog, a blocked area, no water for a wash, there is no charge. We will get in touch and rebook it.

3Rescheduling

Free, as often as you need, with 24 hours' notice. Just tell us.

If we reschedule, weather, a sick crew, a truck that didn't start, you're never charged anything, and we'll offer you the next available slot. Rain delays on outdoor work are common and are never your cost.

4Plans

Lawn care, lawn treatment and house cleaning can run as a plan. There is no minimum term and no cancellation fee, and you are charged after each visit, never in advance. The first visit of a lawn treatment plan takes the deposit in section 1, because the chemicals are bought before anyone arrives.

Every receipt and reminder has a link to your plan. From there you can skip the next visit, pause, or cancel in one click. Canceling takes effect immediately and nothing further is charged. You can also reply to any message from us and a person will do it for you.

5Quotes

A quote is not a commitment. You can decline it, ignore it, or let it expire, and you are charged nothing.

Quotes stand for 14 days. After that we may need to re-price.

Approving a quote sets the price. That is the number you will be charged when the work is finished, not an estimate of it.

You can still cancel after approving a quote, right up until the crew is dispatched, at no cost. The one thing already charged by then is a deposit, if the job takes one, and section 2 says what happens to it.

6If the work isn't right

Tell us within 48 hours and we'll put it right at no cost, the same crew returns, or a different one does, or we refund the affected portion of the job. Which of those we do depends on the job. That we fix it doesn't.

Photos help. If you can send them, send them.

This covers work done below a reasonable standard. It doesn't cover a change of mind about scope you approved, ordinary regrowth or re-soiling over time, or problems that were there before we arrived and weren't part of the job.

7Refunds

Where a refund is due, we issue it to the original card. Once we send it, it typically shows up in 5 to 10 business days. That timing is your bank's, not ours, the money leaves us immediately.

Partial refunds are common and sensible: if three of four items on a job were done properly, we refund the one that wasn't rather than arguing about the whole invoice.

8Before you dispute a charge

If a charge looks wrong, email us first. We can usually resolve it the same day.

A chargeback takes weeks, involves your bank, and doesn't get the problem fixed any faster. Every charge we make is backed by a price you approved and, on most jobs, photographs of the completed work, so we'd simply be sending your bank the evidence you already have. Talk to us instead.

9How to reach us

support@foundryservicesgroup.com, or reply to any email we've sent you. A person reads it.

For the full agreement, see our Terms of Service.