1What this is

This agreement is between LowCountry Home Services LLC (“Foundry”) and you or your business (“Contractor”). It governs any work you accept through the Foundry platform.

It starts when you accept it and runs until either of us ends it. You never have to take a job you are offered, and we cannot promise you a certain amount of work.

2You are an independent contractor

What that means day to day:

• You decide which jobs to take. Declining a job carries no penalty and no obligation to explain.
• You control how the work is done. We agree the outcome and the standard with the customer; the methods, sequence, and technique are yours.
• You supply your own tools, equipment and vehicle. Materials too, unless the job says otherwise: on those you buy them, you keep the receipt, and the cost is covered on top of your rate.
• You set your own schedule, within the day agreed for the job.
• You may use your own crew or subcontractors, provided they meet the same standards and insurance requirements, and you remain responsible for them.
• You are free to work for anyone else, including our competitors. This is not exclusive and we will never ask it to be.

If we pay you through Stripe, you complete their onboarding once. Your bank details and tax information go to them, not to us, and they issue your 1099 at the end of the year.

If we pay you directly, by transfer or check, we will need a completed Form W-9 from you before your first payment and we will issue a Form 1099-NEC where required.

3What you must have

Before you take a job, and for as long as you take jobs:

• General liability insurance of at least $1,000,000 per occurrence and $2,000,000 aggregate.
• Workers' compensation if you have three or more employees, which is the point at which Georgia requires it. Below that the state does not, and neither do we.
• Insurance on any vehicle you drive to a job, at least what Georgia requires. We do not ask for a commercial auto policy.
• Every license, permit, and registration the work legally requires, kept current.
• A valid driver's license for anyone driving to a job.

You'll give us current certificates on request, and you'll tell us promptly if any of it lapses, is canceled, or is not renewed. Working without current cover is a breach of this agreement.

Before your first job we will speak with you about your work and your standards, call both of the references you gave us, and verify your insurance. We may repeat any of that while you are on the roster.

You also agree to a background check before your first job, and to further checks at reasonable intervals. We pay for it.

4How jobs work

• We send you the job: the address, the work, the customer's notes, and any date already agreed. Their photographs are on the same link.
• Most jobs reach you with no price on them. You price it from the customer's photographs, usually the same day, and we take your number to them. If the photographs are not enough, you go and look first. There is no fee for the look, and if they approve your number the job is yours and goes to nobody else.
• Where a job already carries a price, the offer says what it pays. You accept or decline. Once you accept, it's yours, treat it as a commitment.
• You arrive on the agreed day. If you're running late, press running late on the job. It tells the customer for you, from us. Before you are late, not after.
• You perform the agreed scope to a professional standard.
• You submit completion photos through the platform. Photos are what release your payment, and they are what protects you if a customer later disputes the work.

If the job isn't what was described

Stop and tell us. Don't absorb it, and don't negotiate a different price with the customer at the door. We'll re-price it with the customer and come back to you.

This protects you as much as it protects the customer. A price agreed in a driveway is a price nobody can prove afterwards.

If you don't finish it

We promise every customer their job gets finished. So if you accept a job and then don't do it, whether you don't turn up or you leave it part-done, we send it back out to another contractor and finish it.

If finishing it costs more than you were going to be paid, that difference is yours. Same as the backcharge below and on the same terms: we offset it against what we already owe you rather than sending an invoice wherever there is anything to offset against, we tell you the figure first, and we recover what it actually cost us and nothing beyond it. There is no margin in it for us and it is not a penalty.

This does not apply when you do the thing we ask you to do. Tell us that the job isn't as described, the site isn't safe, your van has died, or you are ill, and it costs you nothing. We would far rather move a job at eight in the morning than explain an empty driveway at two in the afternoon. What this covers is silence.

5Standards

• Show up on the day, or tell us early.
• Be presentable and courteous. You are the whole company to that customer.
• Leave the site clean. Take your debris.
• Don't enter parts of the property the job doesn't require.
• Don't upsell the customer directly. If they want more work, that's good news, send it to us and we'll price it and route it back to you.
• Don't discuss what Foundry pays you, or what the customer paid, with the customer.
• No drugs or alcohol on a job. No exceptions.
• Report damage immediately, to us, and honestly. Damage reported straight away is a manageable insurance matter. Damage we find out about from the customer is something else.

If this slips

We would rather fix it than lose you, so there is an order to it and you will always know where you stand.

• First time. We ring you. It gets written down and nothing else happens. Everybody has a bad week.
• Second time. You stop receiving job offers for thirty days. Work already accepted is still yours and still paid.
• Third time. You come off the roster.

A no-show with no call, and anything in section 12, skips all of that. So does lying to us about what happened, which is the one thing there is no route back from.

None of this is about being difficult. It is written down so that it is the same for everybody and so neither of us has to have the conversation twice.

6Getting paid

On a job you price yourself, the rate is the number you gave us, and it does not move once the customer has approved it. On a job that already carries a price, the rate is stated when we offer it and accepting the job accepts the rate. Either way you never have to invoice or negotiate to get paid what was agreed.

When payment can be held

We may withhold or offset payment where the work wasn't performed, where a customer has raised a problem within 48 hours and it hasn't been resolved, where you caused damage that hasn't been settled, or to recover the cost of a remedial visit under section 7. We'll tell you why, in writing, and pay promptly once it's resolved.

Your own costs, fuel, equipment, employees, taxes, are yours. So are materials, except on a job where we told you the cost is covered.

7Fixing problems

If a customer reports a problem within 48 hours and it's down to workmanship, you return and put it right at no additional charge. That's the deal, and it's the same deal we make with them.

If it isn't your workmanship, the scope was wrong, the condition was pre-existing, the customer changed their mind, say so and we'll handle it with the customer. You won't be asked to eat something that wasn't yours.

If you can't or won't return

Then we send somebody else, and the cost of that second visit is yours. We'll tell you what it is before it happens wherever there's time to, and we'll offset it against what we already owe you rather than sending an invoice if there is anything to offset against.

This is the ordinary backcharge every trade runs on, and it only ever applies to your defective workmanship inside the 48-hour window. It is not a penalty and there is no margin in it for us, we recover what the remedial visit actually cost and nothing beyond it.

Nobody is charged for a job that went wrong for a reason that wasn't theirs. If we disagree about whose it was, we'll talk before any money moves.

8Damage

You're responsible for damage you or your crew cause, and it's what your liability insurance is for. Tell us within 48 hours with photos, and cooperate with the claim.

Foundry will coordinate with the customer and with your insurer. We are not going to leave you to argue with a homeowner alone, and we are not going to let a homeowner be left without a resolution.

9Customer information

You are given the job, not the customer. The address, the scope, the photographs and anything the customer said about the work, with the customer’s name, so you know who is answering the door. Not their telephone number.

All contact runs through Foundry. Confirmations, arrival messages and follow-ups are sent automatically; anything else, tell us and we deal with it. If you need something on the day, a gate code, an access problem, we are the number you ring.

The address and the job details are still confidential. Use them for the job you were assigned and nothing else.

You may not:

• Add Foundry customers to your own marketing lists.
• Share their details with anyone outside your crew.
• Contact them about further work except through us.
• Photograph anything the job doesn't require.

Keeping your own record of a job you did, for your books, your insurer or a callback, is expected and is not what this section is about.

This section is about customers Foundry introduced you to. Your own clients are your own. If you keep them in our system they stay your records, we will not market to them, and you take them with you if you leave.

This obligation continues after this agreement ends.

10Not going around us

Do not contact a customer we introduced you to, other than through Foundry. Not to quote, not to schedule, not to offer other work. Every job with that customer runs through us, for as long as they are our customer.

It is not a non-compete. Work for anyone you like, run your own business, keep your own customers. This is only about the ones we brought you.

If one of them approaches you unprompted, tell us. We route the job back to you through the platform, and you keep the work.

If it's breached, we may recover a reasonable fee reflecting the value of the introduction, and end this agreement.

11Indemnity

You'll indemnify Foundry against claims, losses, and reasonable legal costs arising from your work, your crew, your vehicles, your failure to hold required insurance or licenses, your breach of this agreement, or your negligence.

We'll indemnify you against claims arising from our own negligence or our own breach of this agreement.

12Ending it

Either of us can end this agreement at any time, for any reason, with written notice. You'll be paid for all completed work.

We may suspend or remove you immediately for working without insurance, a serious safety issue, dishonesty, theft, a pattern of no-shows, or conduct toward a customer that we wouldn't defend.

Sections 9, 10, 11, and this section survive the end of this agreement.

13No guarantee of work

We don't promise you any volume of jobs, any minimum earnings, or any territory. Jobs are offered based on what customers book, where they are, and how you've performed.

We would rather tell you that now than have you build a season around a number we made up.

14Everything else

This agreement is governed by the laws of the State of Georgia. Disputes go to the state or federal courts in Chatham County, Georgia.

We may update these terms. If we do, we'll email you before the change takes effect. The terms that apply to a job are the ones in force when you accepted it.

If any part of this is unenforceable, the rest stands. You may not assign this agreement without our written consent.

Questions: support@foundryservicesgroup.com · 9563 Whitfield Avenue, Savannah, GA 31406